“I love that Ellen got hold of Erie for me and found that they had a new program that cut my auto insurance premiums in half.
Honestly, the last time I had a major claim (auto totaled), I ended up having to spend a fair amount of time (1) understanding the whole “process” with Erie (contractors, outside services, etc.) and then put together a thick document refuting the claims process data and providing my own. In the end, Erie’s contracted service provider accepted my documentation and paid the loss fairly, but prior to the loss, I hadn’t expected to have to do that myself. In other words, there is no document that I have in hand explaining “who does what” once a claim is filed and how much of the work is on me to do if I’m not satisfied with some aspect of the process. ”